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Guest Services

For an unforgettable stay in the Pigeon Forge and Great Smoky Mountain National Park area, Accommodations by Willow Brook Lodge provides modern amenities and great friendly service for a refreshing and relaxing vacation.  Our hotel suites and rooms include great amenities like a deluxe continental breakfast, comfortable bedding, spacious rooms and committed housekeeping.

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Morning Star Breakfast

Saves you time…saves you money.  You’ll enjoy our hot biscuits and gravy, eggs, apples, bagels, fresh Krispy Kreme donuts, toast, hot and cold cereals, oatmeal, juices, milk, coffee, tea, and many more delicious foods.  Breakfast is served daily in our Morning Star Cafe from 7:00 a.m. – 10:00 a.m.

Complimentary Local Calls

You never pay for local calls at Accommodations by Willow Brook Lodge. What a great savings and convenience for travelers. Guest voicemail is included.

Complimentary Wireless High-Speed Internet

Outdoor and Indoor Pools

Enjoy a dip in the pool or relax in a soothing spa after a day of exploring. Better yet, experience the thrill of our 75ft. waterslide located in the outdoor pool area. Children love our kiddie pool with rain-tree fountain, and we all know that when the kids are happy, mom and dad are happy too.

Complimentary In-Room Coffee

That first cup of coffee can be brewed right in your room, no matter which guestroom you choose.

Creature Comforts

Also for your convenience is a microwave, refrigerator, hair dryer, ironing board, and iron in every room.

Complimentary Parking

The hotel features plenty of well-lit parking, and there’s no charge. We also have ample room for buses.

Smoke-Free Rooms

Accommodations by Willow Brook Lodge offers 100% non-smoking rooms. Smoking is not permitted in any building, on balconies, or on walkways. We ask that smokers use the designated “Smoking Area”.

Fax Services 

Incoming faxes are free. There is a nominal charge for outgoing faxes.

Ride the Pigeon Forge Trolley  

The Pigeon Forge Trolley stops right at our front door!  For only 50 cents, you can tour the whole city or hop a ride to Dollywood, Gatlinburg, or Historic Sevierville.

Dollywood Tickets   

Don’t wait in long lines at the park; you can conveniently purchase Dollywood tickets at our front desk. We offer 1-Day Tickets, 2-Day Tickets, and even 3-Day Tickets!

Gift Certificates   

Are you stumped trying to find the right gift for every occasion? Accommodations by Willow Brook Lodge gift certificates are the perfect gift. They come in denominations of $25, $50 and $100 and are good for all hotel charges. Just call 1-800-765-1380 and we’ll take care of the rest.

Hospitality room     

The Robin’s Nest Hospitality Room is the perfect place for friends to meet for a small gathering. (Accommodates up to 15 people)